At SU Beauty By Saba, we are committed to providing quality beauty products and ensuring customer satisfaction. Please read our refund and return policy carefully before placing your order.

1. Returns & Exchanges

We accept returns or exchanges for products that are:

  • Received damaged or defective
  • Incorrectly delivered
  • Missing from the order
  • Significantly different from the product ordered

To be eligible, you should contact us within 3 days of receiving your order.

2. Product Condition

For hygiene and safety reasons, beauty and cosmetic products that have been opened, used, or tampered with generally cannot be returned or exchanged.

Returned products must be:

  • Unused and unopened
  • In their original packaging
  • In a resalable condition
  • Accompanied by the order details or proof of purchase

3. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video of the product and packaging

After reviewing your request, we will determine whether a replacement, exchange, or refund is appropriate.

4. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Please note that processing times may vary depending on the payment provider or bank.

5. Non-Refundable Items

Refunds or returns may not be available for:

  • Opened or used beauty products
  • Products damaged after delivery due to improper use or storage
  • Products without original packaging
  • Items returned after the specified return period
  • Products purchased during a clearance or final-sale promotion, unless defective or incorrectly supplied

6. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible after placing it.

7. Return Shipping

If the return is due to an incorrect, defective, or damaged product supplied by us, we may cover the applicable return shipping costs.

For returns due to reasons other than a product defect or our error, the customer may be responsible for return shipping costs.

8. Refund Policy Changes

SU Beauty By Saba reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

SU Beauty By Saba
Email: [Add Your Email]
Phone/WhatsApp: [Add Your Number]
Address: [Add Your Business Address]

Your Satisfaction Matters

We value every customer and aim to make your shopping experience with SU Beauty By Saba simple, reliable, and satisfying.